Shipping Policy
Last Updated: 12 September 2025
At Enway Power Solutions (Pty) Ltd, we don’t just deliver
products — we deliver trust. Our delivery process is designed to be fast,
reliable, and transparent, giving you total confidence from checkout to
installation.
Backed by the Consumer Protection Act (CPA) 68 of 2008, our
policy ensures your rights are protected — and your expectations exceeded.
1. Product Availability
All orders are subject to stock availability. If a product
is unavailable when you place your order, we’ll notify you immediately and
issue a full refund using your original payment method. Cash deposit bank fees
may be deducted where applicable.
2. Delivery Locations
We currently deliver anywhere within South Africa.
International deliveries are not available at this time.
Please ensure your shipping address is correct and
accessible. If the location is outside of urban areas or remote or presents access challenges, additional
delivery time or charges may apply. Make a comment when placing the order if you have any special requirements.
3. Delivery Timeframes
Once your order is confirmed, we aim to dispatch it within 2
business days.
Delivery times are usually up to 7 working days for major cities and starts from the date payment is reflective. While we make every effort to deliver on time,
factors like strikes, looting, courier availability, location, or public holidays may affect
delivery dates.
In line with Section 19 of the CPA, if we fail to deliver
within the agreed timeframe without a valid reason, you are entitled to cancel
your order for a full refund.
4. Special Delivery Instructions
At checkout, you can include any special delivery requests
— such as gate codes, contact on arrival, or preferred times. We’ll do our best
to accommodate them wherever possible.
5. Shipping Charges
Shipping costs are calculated based on your order’s weight,
dimensions, and destination.
To view your exact shipping cost, simply add your items to
the cart and proceed to checkout. All delivery fees are shown upfront — no
hidden charges. VAT is included, as per South African tax law.
Please note: Additional delivery charges may apply for
remote areas or bulky items. These will be clearly stated before payment.
6. Damaged Items on Delivery
If your parcel arrives visibly damaged:
- Do
not accept the delivery.
- Notify
us immediately by phone or email.
- Take
photos of the packaging and the product.
- Solar
panels and similar items must be unboxed and inspected on delivery.
We cannot accept liability for damages reported after
you’ve signed the delivery note, so please inspect carefully on arrival.
However, if the product has hidden damage not visible at delivery, you still
have protection under Section 56 of the CPA.
7. Insurance
If you arrange your own courier or third-party collection, you
are responsible for the goods from the moment they leave our premises.
If Enway arranges delivery, the risk remains with us until
the goods are delivered for orders up to R10,000. Optional insurance is available on request for
higher-value shipments above R10,000.
8. Need Assistance?
Our customer service team is here to support you at every
step.
- Email:
info @ enway.co.za
- Call/WhatsApp: 083 611 5020
Shop with Confidence
We don’t just deliver products — we deliver on our
promises. Whether you’re powering your home, business, or backup systems, Enway
ensures your order arrives safely, promptly, and with full support every step
of the way.
Let us power your peace of mind.