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Privacy Policy

Privacy Policy

Your Privacy Matters — Here’s How We Keep It Safe
Last Updated: 12 September 2025

Welcome to Enway Power Solutions (Pty) Ltd.
Your trust powers our business — and we take your privacy seriously.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or shop on www.enway.co.za (“the Site”), in line with South Africa’s Protection of Personal Information Act (POPIA).

We're transparent about what we do with your data — and we’ll always give you choices. Let’s walk you through it.

1. What We Collect (and Why)

Whether you're browsing, buying, or just curious — we collect information to serve you better, faster, and more securely.

1.1. Device Info (Behind-the-Scenes Data)

When you visit our site, we automatically collect:

  • IP address
  • Browser type, version, and time zone
  • Location data
  • Pages you visit, what brought you here, and how you interact

We collect this using:

  • Cookies
  • Log files
  • Web beacons, tags, and pixels

Learn more or manage cookies: www.allaboutcookies.org

1.2. Order Info (The Essentials)

When you make a purchase or attempt to, we collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (card info, EFT, or cash preferences)

We use this to process orders, deliver your products, and communicate with you.

1.3. Other Info (That Helps Us Serve You Smarter)

  • Information collected offline (e.g. phone calls or in-person)
  • Marketing data from trusted third-party providers
  • Loyalty programme data

2. How We Use Your Info

We use your data to make your experience seamless, secure, and personalised:

  • Process your orders and payments
  • Ship your products to your doorstep
  • Communicate with you about orders or support
  • Detect fraud and improve site security
  • Send marketing communications (only with your permission or where appropriate)
  • Understand how you use the site to improve your experience

Additional uses include:

  • Market research and insights
  • Loyalty programme management
  • Billing, reporting, and insurance purposes
  • Coordination with third-party service providers

3. The Legal Side (Your Rights Protected)

We process your personal information lawfully under the following legal grounds:

  • Consent — when you provide it
  • Contractual Necessity — to fulfil orders or agreements
  • Legitimate Interests — where necessary for business operations
  • Legal Obligations — when required by law

4. Who We Share It With

We do not sell your personal data.

We may share your information with trusted third-party partners including:

  • OpenCart (e-commerce platform)
  • Google Analytics (website insights)
  • Couriers, payment processors, IT service providers, and customer support platforms

In some cases, your data may be transferred and stored outside South Africa (e.g. USA, EU, Canada). We ensure appropriate safeguards are in place to protect your information.

5. Your Rights Under POPIA

As a South African resident, you have the right to:

  • Access your personal information
  • Correct or update your data
  • Object to certain types of data processing
  • Withdraw consent at any time
  • Request deletion of your personal information
  • Lodge a complaint with the Information Regulator

Information Regulator Contact Details:
Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, tax, or regulatory requirements
  • Resolve disputes and enforce agreements

You can request deletion of your data at any time by contacting us.

7. Security of Your Information

We use robust security measures to protect your information, including:

  • SSL encryption on sensitive data transmissions
  • Firewall and access control on servers
  • Restricted internal access to personal data

If you suspect a security issue or data breach, please contact us immediately at info @ enway.co.za.

8. Behavioural Advertising and Analytics

We may use cookies and analytics tools to improve your experience and serve relevant ads through:

  • Google Ads
  • Facebook Pixel
  • Bing Ads
  • Other retargeting platforms

You can opt out of targeted advertising here:

Please note: We do not modify our data collection practices in response to “Do Not Track” signals.

9. Children’s Privacy

This website is not intended for individuals under the age of 12.
We do not knowingly collect personal data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in law
  • Updates to our services
  • Evolving best practices in data protection

Check this page periodically for the latest version.

11. Contact Us

If you have any questions, feedback, or requests regarding this Privacy Policy, feel free to reach out:

Enway Power Solutions (Pty) Ltd
Email: info @ enway.co.za

By using this website, you agree to the terms of this Privacy Policy.
We’re committed to protecting your personal information — responsibly and transparently.

 

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